Delivery

You've got delivery questions, we've got the answers.

 

London Delivery

What London delivery days and times do we offer?

London Standard Delivery: One slot, 9am-5pm Monday - Saturday £5.95

London Timed Delivery: 8am-12pm, 12pm-6pm and 6pm-10pm Monday - Saturday £7.95.

London Same Day Delivery: 1pm-6pm Monday - Friday £9.95

Please note, in the checkout you can select the day of delivery up to 1 month in advance.

Where do we deliver to?

We deliver to most London postcodes within the m25. Go to checkout and enter your postcode to find out if we deliver to you. 

Do we offer London next day delivery?

Yes we offer London next day delivery, you'll need to order before 2pm the day before. Please note we don't offer next day delivery on all products.

What items can we deliver to London?

We deliver cakes, brownies, desserts and more view the full range of products available for London delivery.

Do we offer London same day delivery?

Yes we offer London same delivery, you'll need to order before 12pm on the day. Please note we don't offer same day delivery on all products, view the full range available for same day delivery.

How do we keep you informed of your delivery?

We deliver by courier service in London. The courier service we use for your delivery is dependent on the delivery postcode.

For the majority of London postcodes: if you have entered the recipients mobile number at checkout then they will receive text updates from our couriers (Brisqq) that allow them to track their delivery. This text notification service is currently unavailable for a few limited London postcodes.

If nobody is available to accept delivery the courier will call the recipient and attempt to coordinate the delivery or to leave the order in a safe place or a neighbour. If nobody answers the courier's call then they will wait 5 minutes and attempt to deliver again. If the courier is still unable to deliver then the order will be left at the doorstep.

If you are expecting a London delivery and require further information or support, please call us on 0207 633 3333 or email us on hello@konditor.co.uk.

What do I do if there's an issue with my delivery?

If there's an issue with your order please contact us as soon as possible by calling 0207 633 3333 or email us on hello@konditor.co.uk.

What is the minimum online spend?

The minimum spend for online ordering is £10.00, excluding any delivery charges.

Nationwide Delivery

What Nationwide delivery times do we offer?

Nationwide delivery is available Monday - Friday for £3.95 and Saturday for £5.95.

All Nationwide products take 3 working days for delivery.

Please note, in the checkout you can select the day of delivery up to 1 month in advance.

Where do we deliver to?

We deliver a selection of brownies, bagged products and more around mainland UK.

How much is delivery?

Nationwide delivery is just £3.95.

What items can we deliver Nationwide?

We deliver brownies, bagged products and more, view the full range of products available for Nationwide delivery.

Can we deliver cakes Nationwide?

Unfortunately we're unable to deliver our cakes Nationwide.

How do we keep you informed of your delivery?

We deliver Nationwide using DPD. The recipient will receive a text on the day of delivery to confirm a window in which delivery will be made.

If nobody is there to sign for the parcel they will attempt to leave it with a neighbour or in a safe place.

We would recommend to download the DPD app to follow the progress of your parcel.

Is there anywhere we can't deliver?

Unfortunatley we're unable to deliver to the Scottish Highlands and Northern Ireland.

What do I do if there's an issue with my delivery?

If there's an issue with your order please contact us as soon as possible by calling 0207 633 3333 or email us on hello@konditor.co.uk.

What is the minimum online spend?

The minimum spend for online ordering is £10.00, excluding any delivery charges.