London Delivery
Delivery
What London delivery days and times do we offer?
| Delivery Option | Delivery Time Slot | Days Available | Cost |
| London Standard Delivery | One slot, 9am-5pm | Monday - Saturday | £7.95 |
| London Timed Delivery | 9am-1pm, 1pm-6pm or 6pm-10pm | Monday - Saturday | £9.95 |
| Same Day Delivery | One slot, 1pm-5pm | Monday - Friday | £10.95 |
You can select the day of delivery up to 1 month in advance on our website, and further in advance over the phone.
Please note that while we aim to deliver within your chosen time slot, there may occasionally be delays due to traffic and other circumstances beyond our control. If you are worried about a late delivery, please contact our hotline and we can get an ETA from the courier for you.
Where do we deliver to?
We deliver to most London postcodes within the M25. You can see the London postcodes we deliver to here.
Order Deadlines
| Delivery Option | Deadline |
| Same day London orders | Order to be placed before midday |
| Next day London orders | Order to be placed by 14:00 the day before delivery (or 14:00 on Saturday for Monday delivery) |
| Future orders | Can be placed anytime a month in advance |
Please note not all items will be available for all these services. Please see the individual product page for the order time for items.
What items can we deliver to London?
Our full product range is available for London delivery.
How do we keep you informed of your delivery?
We deliver by courier service in London. The courier service we use for your delivery is dependent on the delivery postcode.
You will receive emails and text updates to the provided contact details from our couriers that will allow you to track the delivery as it gets nearer to your delivery address.
If you are expecting a London delivery and require further information or support, please call us on 0207 633 3333 or email us on hello@konditor.co.uk.
How will my order be packaged?
We package our cakes and brownies for London delivery in our branded 'Konditor' bags and boxes.
What do I do if there's an issue with my delivery?
If there's an issue with your order please contact us as soon as possible by calling 0207 633 3333 or email us on hello@konditor.co.uk.
Please make sure when ordering goodies as presents that the delivery address is correct and the correct contact number is on the order so if there is any issues with delivery they are able to contact the recipient.
If you would like to add any additional information onto the order please let our team know and we can add this for you!
Please note that if the incorrect information is provided this may cause issues with delivery which Konditor cannot be responsible for. If the order has to be sent out again there will be a charge for re-delivery.
What is the minimum online spend?
The minimum spend for online ordering is £10.00, excluding any delivery charges.
Nationwide Delivery
What Nationwide delivery times do we offer?
Nationwide delivery is available Monday – Saturday!
Nationwide products take between 1 and 5 working days for delivery. You can see individual products lead times on the product page.
We recommend ordering a day ahead of when you need your order to avoid any potential delay issues.
Please note, Saturday delivery is not available for all postcodes.
Where do we deliver to?
We deliver to the UK mainland. We sadly can’t currently deliver to any highlands or islands.
How much is delivery?
Nationwide delivery is £5.95 Monday - Saturday.
What items can we deliver Nationwide?
We deliver brownies, bagged products and more, view the full range of products available for nationwide delivery.
Can we deliver cakes Nationwide?
Unfortunately we're unable to deliver our fresh cakes Nationwide as they are too fragile.
How do I track my delivery?
We deliver Nationwide using APC. The recipient will receive a text to the contact number provided on the day of delivery to confirm a window in which delivery will be made.
If nobody is there to sign for the parcel they will attempt to leave it with a neighbor or in a safe place.
You can track your delivery with your consignment number and postcode here.
How will my order be packaged?
Our nationwide deliveries are packaged to best protect our brownies and biscuits in transit and then are placed in a plastic APC bag. Please note our products are not letterbox sized, so if the recipient will not be home, let us know a safe place for the delivery to be left in the delivery instructions.
What do I do if there's an issue with my delivery?
If there's an issue with your order please contact us as soon as possible by calling 0207 633 3333 or email us on hello@konditor.co.uk.
We advise you order 1 day ahead of your celebration to avoid any disappointment due to potential delivery delays. We are unable to offer a refund or compensation for deliveries that are delayed by one day.
Please make sure when ordering goodies as presents that the delivery address is correct and the correct contact number is on the order so if there is any issues with delivery they are able to contact the recipient. APC will send delivery notifications and allow the option to leave further delivery instructions if needed.
If you would like to add any additional information onto the order please let our team know and we can add this for you!
Please note that if the incorrect information is provided this may cause issues with delivery which Konditor cannot be responsible for. If the order cannot be delivered after multiple attempts it will be returned by APC to our Cake Head Quarters and the order will need to be placed again.
What is the minimum online spend?
The minimum spend for online ordering is £10.00, excluding any delivery charges.
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